We Need to Talk: Coaching Employees In Health Care

Key Features

23 minute VHS or DVD, closed captioned, video

Video purchase includes a Training Leader's Guide

Address health-care staff performance isues in a uniformed coaching session!

For Your Business Issues On:
Coaching, Feedback, Health Care Training, Management/Supervision, Performance Evaluation

There more to coaching your health-care employees than just giving a simple "pep talk." Without honing in on exactly what your health caregivers are saying, or coming to an organized agreement on how things should be handled, a "simple" coaching meeting could end up being just as counterproductive as doing nothing at all. Instead, learn to coach in a way that ensures a positive influence on your employees' work performance, without upsetting them, or loosing them over an issue handled incorrectly.

For self-study and facilitated training, this unique and dramatic case study-style video presents a typical health-care environment. It dramatizes how managers in health care can prepare themselves for handling all the difficult issues, emotions, evasions, and diversions that come between an employees' ability to perform their daily job tasks and most importantly, care for their patients. Six sensitive and detailed steps, plus the key counseling techniques presented in this health care version of We Need to Talk comprise a successful agenda for facing health-care workers who need a boost in their attitude and performance!

Video Synopsis: (video length: 23 minutes)
Set in two different environments, this video incorporates two typical health-care facility scenes. The first segment, centered around a formal patient complaint, features Maria, director of patient relations and Ray. Here, viewers are made aware of the structure of a performance counseling meeting as they explore the main interpersonal skills and techniques managers should use. The second segment sets up an actual performance counseling meeting between Alan, director of hospital public relations and Steve to show viewers how meeting strategies unfold for a positive outcome.

Related Items

WE NEED TO TALK: COACHING EMPLOYEES

Address staff performance issues the coaching way. Need a "pick-me-up" meeting with an employee? Learn key techniques for counseling employees who need a boost in performance......