Hospitality
The hospitality industry has specific training needs for employees as well as managers. We have many training programs to help your organization continue successful customer service and management skill building.
Available Products
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What's Your Pickle?
- Bob Farrell is back!...and he's more entertaining than ever. This time he hits the road in a fun-filled search for the secrets of the "world-class pickle givers". You'll love the stories and truths he discovers!
"If you look and you listen, your ...
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It's Personal: customer service training DVD
- A motivational video for anyone in direct contact with customers. Weve teamed up again with Rick Stein and his hospitality team to demonstrate the skills and attitudes that underpin their reputation for great customer service. We also look at the ...
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DEBI'S WAY: A Profile in Management
- Here is a real-life manager you would love to have in your organization. Debi knows how - and shows how - to select people with good attitudes and to inspire them to achieve top productivity. Observe Debi's management style and techniques as she ...
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The Stanford Video Guide to Financial Statements: A Tale of Two Restaurants
- FOR NON-FINANCIAL MANAGERS
Make sense of the numbers
Financial statements need not be an impenetrable web of numbers. Analysis can be both simple and logical. Whether you are an investor, lender, supplier, customer or acquirer, basic financial ...
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Give 'em the PICKLE! with Bob Farrell
- "The most impassioned customer service guru of his time"
Bob Farrell returns with his incomparable style, wit and customer service wisdom in Give 'em the Pickle!, a fun, motivating look at the most important thing we can do in business, take care ...
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Hotel Safety Orientation: A Reality Check-In video
- The hazards of managing a hotel setting are unlike any other. Besides being responsible for the safety of employees, hotel managers are equally responsible for the safety of their guests. Help all employees take a pro-active approach to safety by ...
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Food Safety Service Safety Set- 3 videos
- This set includes three titles that teach employees how to be conscientious when working in the kitchen.
Available in English and Spanish ...
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Food Service Sanitation Set- 3 video series
- Three VHS or DVD video series on food service sanitation.Topics include:
Preventing Food-Borne Illness
Keeping Microbes in Check
Personal Hygiene in Food ...
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The Guest 2E: Revised Edition - customer service training video
- This hilarious remake of the all-time bestseller brings a fresh and updated look to the classic training comedy, but the message remains the same: "Treat your customer like a Guest in your ...
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Right-To-Know for the Food Retailing Industry Videotape Program
- The "Right-To-Know for the Food Retailing Industry" Videotape Training Program both introduces employees to the "Right-To-Know" regulations and provides training on various groups of chemicals found in the food retailers environment. Available on ...