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Hospitality

The hospitality industry has specific training needs for employees as well as managers. We have many training programs to help your organization continue successful customer service and management skill building.

Available Products

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Casino: A Customer Service Story Rate:Not Yet Rated
Casino: A Customer Service Story
Watch as we go into the casino to learn the secrets of great customer ...
VHS

Point of Impact Rate:Not Yet Rated
Point of Impact
A front-line customer service training videoPoint of Impact!, This is a straight-to-the-point, front-line customer service training video. It foceses on the true point of impact for an organization: that point where the customer actually comes into ...
VHS DVD Free Preview

Remember Me?  Specialty Versions! Rate:Not Yet Rated
Remember Me? Specialty Versions!
Good customer service -- everyone seems to understand the theory, but few grasp the truly negative impact of encountering an endless array of careless, thoughtless "customer service" people. The speciality versions of Remember Me? are available in ...
VHS Misc DVD Free Preview

The Secret: Customer Service Uncovered Rate:Not Yet Rated
The Secret: Customer Service Uncovered
Gain a new perspective on the fundamentals of great service. This video explores the unique challenge presented by customers who speak a different language, dress differently, or behave in a disturbing way. ...
VHS BOOK DVD Free Preview

I'll Be Back with Bob Farrell Rate:Not Yet Rated
I'll Be Back with Bob Farrell
For 30 years restaurateur Bob Farrell excelled in an industry with an 80% failure rate. ...
VHS Misc DVD Free Preview

You've Got Customers! - And They Want Action Rate:Not Yet Rated
You've Got Customers! - And They Want Action
In spite of all the attention given to customer service, it seems to be getting worse. Whats the ...
VHS DVD Free Preview

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