TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Casino: A Customer Service Story
Watch as we go into the casino to learn the secrets of great customer service!
Guest Service Training points:
Welcome Guests
- Make eye contact
- Greet them with a smile
- Serve them
- Get to know them
- Learn their name
Have fun at work & be a Good Host
- Keep a good attitude
- FUN is the Key
How to deal with difficult guests
- Keep them talking
- Calm the guest
- Resolve the problem
Thank Guests and welcome them back! 