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VHS
Available Formats

Video - VHS

Item#: VMP001VV  Language: English
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The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911

Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499

Casino: A Customer Service Story

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Watch as we go into the casino to learn the secrets of great customer service!


Guest Service Training points:

Welcome Guests

  • Make eye contact
  • Greet them with a smile
  • Serve them
  • Get to know them
  • Learn their name

Have fun at work & be a Good Host

  • Keep a good attitude
  • FUN is the Key

How to deal with difficult guests

  • Keep them talking
  • Calm the guest
  • Resolve the problem

Thank Guests and welcome them back! Back to Product Listing