TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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Free ground shipping on all previews sent to the United States and Canada. Free ground shipping on purchases of $395 or more to locations within the continental U.S.
The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Point of Impact
Key Features
VHS or DVD video comes with leader's guide
A front-line customer service training video
Point of Impact!, This is a straight-to-the-point, front-line customer service training video. It foceses on the true point of impact for an organization: that point where the customer actually comes into contact with the organization. This can be a cash register, a telephone, a reception desk, or even a web page - anywhere the customer makes a decision about the organization!
The key to serving those customers, as demonstrated in Point of Impact, begins with having an A-C-E up your sleeve. A-C-E stands for the three basics of customer service: Attitude, Communication, and Effort. Each of these basics are demonstrated throughly in this humorous and fast-paced video. It has a variety of locations including a restaurant, a bank, a clothing store, a hospital, and a retail sports store.
Training package includes: Leader's Guide
The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.