Remember Me? Specialty Versions!

Produced

• 2000

Key Features

Training Pack includes: DVD or VHS Video, Meeting Opener and Meeting Closer segments, Leader's Guide, Follow-up Activities and 25 Reminder Cards

Remember Me? 3e Meeting Opener & Meeting Closer programs are also available as a stand alone item-- a video without the supporting items-- for only $350 (meeting opener & meeting closer together).

Good customer service -- everyone seems to understand the theory, but few grasp the truly negative impact of encountering an endless array of careless, thoughtless "customer service" people.
The speciality versions of Remember Me? are available in programming designed specifically for these industries:
hospitality
manufacturing

"I'll remember you if you remember me." That's the customer's bottom line and the conclusion of this award-winning film that explores customer service from the customer's perspective. One of the most popular customer-service training videos in the industry.

The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, go to Windows Media Player Download. Note: this is a video clip of the Standard Version of Remember Me? The Speciality Versions vary slightly from this video preview clip.

Transport viewers into the Customer’s mind for an unforgettable lesson in how it feels to be neglected. Here the Customer finds anything but satisfaction from a seemingly endless array of careless, thoughtless “customer service” people. The message is clear: competence, courtesy and cooperation are the keys to customer satisfaction. One of the most popular training videos in the industry.

Participants will learn:

• Caring consideration of others-regardless of time pressures or stressful circumstances-is vital to successful interactions
• Good customer service builds customer’s trust, which builds the business
• Customers always win-they can find good service elsewhere

Brand-new version! The best customer service training video on the market just got better.

There's no doubt about it. Good customer service is as simple as common courtesy. But common courtesy can be hard to find these days. Nothing illustrates this more effectively than Remember Me, the best customer service training video on the market. Updated for 2000, this 3rd edition Remember Me continues to instill a timely and timeless message: treat the customer as an individual and you will be rewarded with loyal patronage for years.

A hapless, harried customer. That's who you'll meet in Remember Me: A customer just like you who turns to businesses like yours and receives less than ideal service (to put it mildly). Here's a customer who has been doing business in the same places for years and yet is treated like a stranger - and worse. A customer who is about to be fed up and take his business elsewhere - and share his negative experiences with friends and associates. Because not all customers complain. Some simply take their business elsewhere.

If you could purchase just one customer service training video, this would be it. First produced more than 15 years ago, Remember Me immediately hit the best-seller list and has remained there to this day! It's a 10-minute gem that's easily adaptable to current training programs. It's also an ideal training tool around which an entire training program can be developed. Either way you'll have unforgettable customer service training at your disposal.

LEARNING POINTS:

• Customers can forgive mistakes but not bad attitudes
• Poorly treated customers spread the word
• Customers will take their business elsewhere without a second thought
• Exceeding customer expectations is the key to building customer loyalty and a healthy bottom line

This latest version of what is widely considered the best customer service training video ever made. But, with this latest version you not only get this fantastic training package -- you get lots more:
A powerful 2-minute Meeting Opener video segment to set the stage for customer service training.

A helpful 2-minute Meeting Closer video segment that lets you end the day with 7 take-away skill points and a positive message for trainees: do these things and your customers will "remember you"... for all the right reasons.

A Comprehensive 24-page Leader's Guide - featuring background information, a video synopsis, discussion starter questions, two training designs, trainee handouts, take-away tips and more!

Four Follow-up activities - designed to reinforce learning or provide additional training in customer service.

25 Pocket Reminder Cards - this handy take-away contains a motivational quote on customer service from the program's Meeting Opener video segment and the 7 skill points from the Meeting Closer.

The Hospitality Version - begins with a negative experience in a hotel & ends with the positive version that's in the "mainstream" ending.

The Manufacturing/Automotive Version - begins with the negative experience as shown in the "mainstream" version but ends with a positive automotive scene.

produced by CRM Learning

Related Items

Remember Me? 3e (Standard Version Training Pack)

There's no doubt about it. Good customer service is as simple as common courtesy. But common courtesy can be hard to find these days. Nothing illustrates this more effectively than Remember Me, the best customer service training video on the market......