Retail
Retailers have specific needs for customer service, sales, employee relations, teamwork and productivity. These training programs offer important tips and skill-building techniques especially for you.
Click the link below to view an informational paper from The Herman Trend Alert entitled, Retail Resurgence. This article presents the need to pursue the human touch in today's retail environment (dated August 2006).
Retail Resurgence article from Herman Trend Alert
Available Products
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Harassment Is ... (video training kit)
- Harassment represents one of the most destructive workplace issues faced by public and private employers today. Now more than ever, it's important to train all personnel to recognize the various forms that harassment may take and implement measures ...
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So You Want To Be A Success At Selling?
- Key Sales Techniques
The aim of this program:
To give all sales staff a solid grounding in core sales skills.
About the program:
This classic four-part series is ideal for new sales recruits or as a refresher for experienced members of the ...
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The Courage to Coach for Retail
- Outlines a specific four-step process for coaching that will work in any retail employee performance situation... ...
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The Unorganized Salesperson
- Sell smarter, not harder, with tips from the entertaining John Cleese!This program is designed to help your sales team to conduct business in an organized, professional and profitable ...
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Benefit Selling
- The story takes place in a sugar factory in the 1940's. A salesperson is
trying to sell the manager of the sugar plant a forklift. In the process,
benefit selling techniques are identified and ...
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Sell It To Me: Essential Skills for All Salespeople (video)
- Increase sales and profits with Sell It To Me!, a series that corrects the most common mistakes made by both novice and experienced sales ...
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Take This Job & Love It!:
- GOOD NEWS! An orientation supplement for new retail employees. Designed to
introduce new associates to the Benefits and Responsibilities specific to a
position in ...
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It's Not Just About Sex Anymore: Harassment & Discrimination in the Workplace
- Prevent illegal behavior before it starts by showing all learners both what's allowed in the workplace and what isn't...
Now - more than ever - employees must understand that there's far more to workplace harassment and discrimination than just ...
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BUSINESS CHRONICLE SERIES
- WHAT'S IT ALL ABOUT
Learn from some of America's leading manufacturers and retailers. Business Chronicle combines documentary footage with insightful commentary to guide you through the principles of excellence at work. ...
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The Difficult Guest
- The sequel to the best selling customer service film"The Guest"
Guests don't ask for much: Customers just want to be treated like guests in your home.
Now available in VHS, DVD & Spanish ...