Courage to Coach--Retail (video)

Key Features

Video type: VHS
[CC] Closed-Captioned
Length: 19 mins.

Help your supervisory staff to excel.

Retail can be one of the hardest jobs there is. And supervising retail employees must be the hardest part of retail.

The narrator is a savvy store manager who tells it like it is. She reminds us that supervisors usually know what needs to be done when there are problems with an employee, yet often avoid taking the necessary steps.

Viewers learn a simple but powerful approach to use when employees aren't meeting expectations:

1. Describe the problem, and state expectations.
2. Get the employee to agree that there is a problem, and to commit to correcting it.
3. Develop a solution with the employee.
4. Get agreement on an action plan.
5. Follow up.

This set of guidelines is then applied to other common management challenges:

• supervising a former peer.
• motivating a good employee to perform even better.
• dealing with a bad attitude.
• addressing a tardiness problem.

This tape will arm supervisors with the know-how to coach staff consistently and effectively. Although the scenarios take place in retail environments, the lessons apply to any supervisory situation.

Guarantee: Supervisory staff will learn how to tackle difficult employee problems with a consistent approach that encourages positive outcomes.