TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
Available Formats
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Free ground shipping on all previews sent to the United States and Canada. Free ground shipping on purchases of $295 or more to locations within the continental U.S.
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
MORE THAN A GUT FEELING: SERVICE AND HOSPITALITY VERSION
Key Features
25 minute VHS or DVD, closed captioned, video
Available in English, Spanish and Portuguese. The DVD version includes all three language versions on the same DVD.
With employee turnover rates as high as 60 percent in the service and hospitality industry, your organization may be losing thousands of dollars each year. Whether you work in a hotel, motel, casino, restaurant, food service or retail environment- to name just a few -you need good, quality employees who are a perfect match for their jobs.
Show your interviewers how to hire the best candidates for your organization every single time by implementing behavioral-style interviewing, an approach developed by industrial psychologist Dr. Paul C. Green.
This highly-acclaimed interviewing system has helped thousands of interviewers guide the job applicant in sharing their past experiences. This system is based on the premise that an applicant’s past behavior is the best indicator of future performance.
How-To Training Points:
- How to plan the interview
- How to establish rapport with the applicant
- How to obtain examples of past behavior to accurately predict future performance
- How to use silence as an effective interviewing tool
- How to obtain specific examples and seek “contrary evidence”
- How to objectively evaluate an applicant’s skills
- How to hire the right candidate for the job
Closed Captioned
The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.Related Items
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