Frontline Leadership Manual (with CBT option)

Produced

• 2002-2004

Key Features

Student manuals are available in packs of 5.

Frontline Leadership Manual, ISBN #0-619-07585-6 © 2002, Publish date: May 21, 2002, 200 pages, student version (without disk), $150 for pack of 5

Frontline Leadership: with CD + CBT, ISBN# 1-4188-4616-3 © 2005, Publish date: December 20, 2004, 92 pages, student version with disk, $165 for pack of 5

Frontline Leadership: Instructor Edition + CBT, ISBN #1-4188-4615-5 © 2005 Publish date: December 21, 2004 94 pages, student version (without disk), $150 for pack of 5

This course teaches students how to deal with difficult employees. Students learn about the characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior, and effective communication methods. Students will learn the importance of managing knowledge, conducting assessment interviews, asking for employee input, and providing continuing education opportunities for employees. Course activities also cover the affects technology has on the exchange of knowledge and how to use different types of communication technology. Finally, students examine workplace culture and how to lead employees through culture changes as well as tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Course Length: One day

Table of Contents:

Unit 1: Frontline leadership
Topic A: Learning organization
Topic B: Roles of a frontline leader
Topic C: Frontline leadership skills

Unit 2: Managing knowledge
Topic A: Knowledge management
Topic B: Knowledge exchange
Topic C: Technology used to exchange knowledge

Unit 3: Workplace culture
Topic A: The workplace
Topic B: Styles of frontline leadership
Topic C: Innovation

Objectives:

•  Identify the skills required for frontline leadership and conflict resolution.
•  Manage knowledge in a workplace, understand the specifics of a knowledge assessment interview, and conduct an employee knowledge assessment interview. Learn how to exchange knowledge, encourage employees to exchange knowledge, and understand the obstacles in the exchange of knowledge.
•  Understand the styles of frontline leadership, guidelines to promote a positive atmosphere, and ways to address negative attitudes.
•  Inspire employees to identify the factors affecting innovation and understand how to address failed innovations.
   
  Features:
•  Designed specifically for instructor-led training.
•  Modular format allows instructors to skip around within a manual without breaking the overall flow of a course.
•  Content available to be licensed and customized to meet your individual training needs.
•  Accompanying Instructor's Manual includes marginal annotations and PowerPoint slides with embedded videos to support instructors in the classroom.
•  This title may be purchased off-the-shelf, or licensed through CustomCourse software.
•  Also available with a companion CBT program.
   

Frontline Leadership: Instructor Edition + CBT

This course teaches students how to deal with difficult employees. Students learn about the characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior, and effective communication methods. Students will learn the importance of managing knowledge, conducting assessment interviews, asking for employee input, and providing continuing education opportunities for employees. Course activities also cover the affects technology has on the exchange of knowledge and how to use different types of communication technology. Finally, students examine workplace culture and how to lead employees through culture changes as well as tips for fostering a positive work environment, addressing negativity, and inspiring employee innovation. This instructor's edition is designed for quick scanning in the classroom, and filled with interactive exercises. Comes with a companion CBT program.

Features:

•  Marginal annotations prompt you with relevant information as you teach the course.
•  PowerPoint slides with embedded videos accompany this book.
•  Use publisher's dedicated instructor's web site to download important teaching resources.
•  All instructor’s editions have the same consistent layout, structure, voice and timing across all topics to minimize prep time for instructors teaching a variety of courses.
•  This title may be purchased off-the-shelf, or licensed through CustomCourse software.
•  Comes with a companion CBT program.
  
  

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