The Confident Supervisor DVD

Produced

• 2007

Key Features

The Confident Supervisor is $997 for all 4 volumes. Or order each volume separately for $350 each.

The first turnkey program to combine "best practices" guidance and critical employment law training - all just for supervisors!

Help your managers say goodbye to the fear factor with the first DVD series to combine "best practices" guidance and critical employment law training.

Now you can quickly train your leaders to tackle the toughest management issues and employment law challenges head-on with The Confident Supervisor. From hiring to discipline to performance evaluations and firing, your supervisors can use this innovative turnkey program to avoid strained relationships, poor performance, and costly legal blunders.

Each volume in the series contains:

• A 20-minute Confident Supervisor presentation on DVD, teaching tact, strategy, and insider secrets for executing the task at hand. Hosted by a team of top-rated HR communicators eager to share their hard-won experience, with case studies illustrated by professional actors, it delivers best-practices tips and guidance no supervisor should be without.
• 30-minute Danger Zones for Supervisors presentation on DVD, hosted by leading employment law attorneys, explaining legal pitfalls and dangers involved with the same management responsibility.
• A handy Trainers Guide, making it easy for you to lead informative and engaging session.

Your Supervisors' Hosts: Leading HR Experts and Lively Master Communicators

Attorney Margaret Morford is President of The HR Edge, Inc., a national management consulting and training company. Her clients include Lockheed Martin, Sara Lee Foods, U.S. Marine Corps, Fox Broadcasting, and many others. She has served as Vice President of Human Resources for three large companies, and as an attorney specializing in workplace law issues. Her presentations at the annual SHRM Conference and Expo fill the largest halls and are routinely "standing room only", a testament to her skills as a communicator and motivator.

Here's what your supervisors will get from each value-laden DVD in just 20 - 30 minutes.

The Confident Supervisor: Hiring
Smart managers know what to ask, what not to ask, and when to keep quiet and let the candidates reveal themselves. The Confident Supervisor: Hiring features 3 hiring experts explaining interview secrets that really work, using 4 lively vignettes to illustrate the coverage points in just 20 minutes:

• Making candidates comfortable with the setting and the pace of the interview
• Notes vs. no-notes
• Getting beyond the candidate’s rehearsed answers to uncover the real person within
• Letting silence work for you
• Selling the position to the candidate you want to on-board

Danger Zones for Supervisors - Hiring
If your supervisors don’t know what they can and can’t consider in an applicant, your hiring process can be a lawsuit waiting to happen. Danger Zone: Hiring steers supervisors safely through the interview maze in just 30 minutes and helps them avoid common errors involving pregnancy, workers’ comp histories, religious preferences (both the supervisor’s and the applicant’s), physical impairment, and unintentional discrimination. And it provides clear advice on how to communicate with rejected applicants without raising the legal threat level.

The Confident Supervisor: Discipline
Supervisors generally find issuing corrective action distasteful, and who can blame them. It’s never easy to ask someone to change their behavior. But after viewing The Confident Supervisor: Discipline, your supervisors will stand tall and deliver the tough assessments needed to help team members improve. Three HR experts use 8 true-to-life scenes, depicted by professional actors, to teach:

• How to match discipline styles to employee personality styles, to derive the most value from the meeting
• Best ways to react to an employee who cries when criticized
• How to stay on track, keeping the focus on the behavior, not the employee, not the supervisor
• Ways to prevent an employee from taking control of a corrective action meeting
• Engaging the passive/aggressive employee by having them create their own corrective action plan
• And more!

Danger Zones for Supervisors - Discipline
Supervisors are in place for a reason. Unfortunately, not all know what that is. Progressive discipline is a great way to enforce company policies and maintain a productive workforce — if your supervisors do it right. Done inconsistently or improperly, it opens a legal trapdoor. Danger Zone: Discipline walks your supervisors through a sample 3-step process and shows them how to make it work.

The Confident Supervisor: Performance Evaluations
If your supervisors are like most, they see employee reviews as a bothersome chore and just go through the motions. But if they learn to do them confidently, these meetings can be a very effective tool in motivating employees and making supervisors’ jobs easier. The Confident Supervisor: Performance Evaluations arms them to deliver energizing yet fair appraisals that build on positives and help eliminate negatives. In just 20 minutes, they'll get:

• Three crucial things every performance evaluation must contain
• Leveraging the “unspoken agreement” between employee and manager to derive maximum value from the employment relationship
• Developing specific examples of past problems and accomplishments
• Using the “sandwich technique” to deliver criticism
• Physical positioning to foster conversation and openness
• Involving employees in evaluations, without turning the agenda over to them
• Problems with “one-size-fits-all” reviews that foster apathy.

Danger Zones for Supervisors - Performance Evaluations
Most lawsuits are swearing contests. An employee swears something happened, a supervisor swears it didn’t. Can your supervisors prove what they say is true? Without proper written documentation, a jury may decide they’re hiding something, with devastating consequences. Worse: documentation reveals a tattered record of half-measures and inconsistencies — AKA, legal quicksand.
Are you confident your supervisors know the legal way to conduct evaluations? Prevent problems. Protect your organization. Train supervisors to properly evaluate employee performance issues, communicate findings, and prepare accurate written records in a way that discourages would be plaintiffs.

The Confident Supervisor: Firing
Nothing has the potential to be more unpleasant for your managers than firing an employee. And few duties provide more chances to prove “Murphy’s Law” -- and go horribly wrong. The Confident Supervisor: Firing can’t take the pain out of a termination, but it can remove the trepidation. Combining expert yet plain-English HR commentary with completely believable scenarios, it helps your team see and overcome their own fears through our struggling yet well-intentioned manager, facing a task he dreads. They’ll learn:

• The 4 keys to a successful termination conference
• Preparation essentials for avoiding FMLA leave requests and other last-minute surprises
• Avoiding a negotiation over continued employment
• Who should be there, and who should never know about the decision to let the employee go
• How to split the termination between the manager and the HR department, taking the employee’s dignity and rights into account
• Safely terminating potentially violent or malicious employees while maintaining records and other assets
• How speed, clarity, and honesty can drive the termination to a successful conclusion

Danger Zones for Supervisors - Firing
The #1 way to ignite a workplace lawsuit is to fire someone for the wrong reason — or in the wrong way. Before your supervisors do or say something everyone but a plaintiff’s attorney is sure to regret, be sure they know exactly what precautions to take — especially if the employee is in one of the protected classes. In this eyeopening video, supervisors learn how conditions like ADD, depression, and learning disabilities are driving a new wave of lawsuits over termination. They’ll understand the special steps invoked with terminating an employee recently on medical leave or who has filed for workers’ comp, plus the 5 most common mistakes supervisors make (#1: lying to avoid hurt feelings, and how to get over it.)

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