The Supervisor Toolkit (DVD and CD-ROM)

Produced

• Nov. 2004

Key Features

CD-ROM: 82 minutes total

Program contents:
Chaptered DVD with 2 versions of all clips: with introductory narration and without, 3 Chaptered CD-ROMs with 2 versions of all clips (also contains electronic Leader’s Guide file) and Comprehensive Leader’s Guide that includes key points, discussion questions and activity suggestions for every clip.

A library of 90 video clips on various aspects of supervision, plus a comprehensive guide for using the clips in a number of innovative ways.

Did you know that on average, American companies lose half of their employees every four years?*

In fact, a study in 2001 involving some 20,000 exit interviews found that the No. 1 reason people leave jobs is "poor supervisory behavior."**

The role of the supervisor can be one of the most important in the workplace; it influences the success of any program or initiative more than any other factor. Yet, often, people who are promoted to a supervisory position do not have the necessary skills to supervise others, nor do they receive proper training.

Designed for maximum flexibility, The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from a library of best-selling programs.  Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and usually, a subordinate.  Suggestions are provided in the Leader’s Guide for using the clips to draw out specific lessons on supervision.

The 90 clips in the Toolkit are organized into the following supervisory skill categories:

• Hiring and Building Your Team
• Planning, Prioritizing, and Delegating Tasks
• Coaching and Training
• Motivating, Encouraging and Giving Positive Feedback
• Building Trust and Showing Respect
• Handling Conflict
• Performance Appraisals
• Discipline and Giving Constructive Feedback

            

      

The importance of staffing supervisory positions—including recruiting and attracting the right people and developing and placing them within the organization—is critical. If your company is like most, you probably chose your supervisors because of their technical skills. Yet their success (and yours) depends on their skill as people managers, project managers, and strategy implementors.

It is a supervisor’s job to help a worker feel he or she can make a real difference. It is the supervisor’s duty to handle conflict and discipline.

It is the supervisor's role to see that workers feel noticed and appreciated for their individual contributions.

The challenge of being a supervisor is complex.

Why not give them the tools they need to succeed?


Clips are provided in two formats:
Format 1: The clip is introduced with some brief narration to set up the scene and give a very general idea of what to look for in the vignette.As the introductory narration plays, key phrases and words are highlighted through on-screen graphics. The clip follows.

Format 2: The clip plays without any set-up narration.
Program may be previewed on either CD-Rom or DVD.

* Frederick Reichheld, author of The Loyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value

**Monte Enbysk, managing editor of the Microsoft Small Business Center

The video "preview" clip shown on this page requires that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.

 

produced by CRM Learning