Re-imagine! Business Excellence in a Disruptive Age

Produced

• May 2004

Key Features

available in VHS and DVD formats

TOM PETERS HELPS YOU TURN WORK INTO AN ADVENTURE WITH THE NEW “RE-IMAGINE!” SERIES

WHAT’S IT ALL ABOUT?
Years ago, Tom Peters revolutionized the world of training with the program In Search of Excellence. Now, he is doing it again. In this revolutionary series, Tom will show you how organizations are meeting the challenges of tomorrow – and achieving new levels of excellence. You’ll see how one company dealt with tremendous change and came up with an innovative solution that transformed their brand and the corporate culture. You’ll see how another company is meeting the competitive challenges of tomorrow through constant innovation. You’ll also watch great customer service and “WOW!” projects at work.

Most importantly, you will learn how to train, lead, and motivate your employees to new levels of success. Tom delivers inspirational and thought provoking messages in this series of programs.

KEY LEARNING POINTS:

• Give the best service through motivated people
• Deliver unique customer experiences
• Turn mundane work assignments into WOW! projects
• Re-imagine the way technology works
• Think differently
• Manage change with flair and creativity

USES:

• Customer Service
• Innovation
• Creativity
• Motivation
• Change
• And much more!

DETAILS ON ALL SIX PROGRAMS

TNT: Dealing With Change

Click here to view the TNT preview video clip.
Is it possible to really change your external brand identity and your internal culture? Simply put, the answer is YES! In this entertaining and revealing case study, Tom Peters shows you how Turner Network Television was able to meet a huge competitive challenge. The TNT story will demonstrate how you can develop programs that allow co-workers and employees to understand change and to embrace it. More importantly, you will see how TNT used contests, reward ceremonies, and other programs to make change an integral part of their culture. You will learn how to make organizational change fun! 14 minutes

Re-imagine Customer Service and Talent

Click here to view the Container preview video clip.
Great customer service comes from great people. But, how do you hire, train, and retain the best people? In this program, you will learn about communication skills and both formal and informal training concepts. You will also learn how The Container Store has developed the highest customer satisfaction level and the lowest employee turnover rate of any major retailer in the nation. Put the ideas you learn from The Container Store to work in your organization! 18 minutes

Turning Work Assignments into WOW Projects

Click here to view the Healthworks Kids Museum preview video clip.
Does every new project you face seem to be dull? Do you want to breathe new life and new ideas into your next assignment? Do you want to tap into the creativity of ALL your people? If you do, then this program is for you! Tom Peters' program, Turning Work Assignments into WOW Projects, shows you how to foster innovation, use the creativity of your people, and make work fun! Tom Peters shows how one organization – Memorial Hospital –- took the job of teaching kids about health into something revolutionary. Tom Peters explains how you can turn your next assignment upside down and bring a feeling of “WOW!" to work. 17 minutes

Think Differently

Is it possible to revolutionize an industry that’s been around for centuries – and even gain huge market share? The answer is a definitive YES, if you are OXO Good Grips. Tom Peters takes you into a unique company – one where innovation, passion, and thinking differently are the key factors in success. In this program, you will see how a passionate belief in design and product improvement can achieve great results. Moreover, you will learn how a culture of continuous innovation and improvement can lead to incredible results. 15 minutes

Re-imagine The Customer Experience

Click here to view the Jordans Furniture preview video clip.
Tom Peters has been a passionate advocate of great customer service for over three decades. But as Tom now says, being great at customer service is no longer good enough. You need to give the customer a great experience. Jordan’s Furniture is one of the leading furniture retailers in New England. They are known for great service – and for giving customers a unique experience. In this fast-paced and entertaining video, you will gain insights into how you can deliver outstanding service and make your customer’s next experience a memorable one. 6 minutes

Re-imagine Technology and the Customer

Technology can be intimidating but it doesn't have to be limiting. In this case study, Tom Peters shows us how Ellie Mae has re-designed the mortgage industry through their fearless use of technology and their innovative approach to change. In this program, you will learn how to integrate the needs of the customer into your next new idea. You will also gain insights into how technology can be put to use to create tremendous benefits. 7 minutes

The video "preview" clips shown on this page require that Windows Media Player is installed on your computer. To add this media player product, go to Windows Media Player Download

Pricing:

Ellie Mae (7-Tech) or Jordan's (6-C.S.): VHS Purchase $595,Rental $295; DVD $595,Rental $345

Container (18-C.S.), Healthworks (17-WOW), OXO (15-Think Different), TNT (14-Change): VHS $795, Rental $295; DVD Purchase $795, Rental $345

Save $300 on each additional Re-imagine program component purchase

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