TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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How to Manage Conflict in the Organization, Second Edition
Produced
- 2006
Key Features
print-based self-study program
approved for 2 recertification hours toward PHR and SPHR through HRCI
The updated and essential guide to diagnosing and defusing workplace conflict. Distinguish between structural and interpersonal conflict, separate people from issues, and focus on interests, not positions. Apply the proven techniques of principled negotiation and transform conflict into a positive, productive force in your organization.
New Edition!
New in this edition:
- How todayŽs changing workforce impacts conflict resolution
- Best practices for implementing alternative dispute resolution techniques
- Strategies for dealing with conflict resolution in electronic communication
- Guidelines for when to consult with HR about a conflict-resolution situation
- Tools that give you quick and easy access to key conflict-resolution information, strategies, and techniques
Gain the skills to:
- Transform conflict into a positive, productive force
- Respond to on-the-job conflicts quickly and effectively
- Resolve conflicts positively using proven principled negotiation techniques.
How to Manage Conflict in the Organization, Second Edition, equips you with the strategies, tactics and insights you need to gain control of tough conflict situations. YouŽll discover how to spot potential interpersonal conflictsand defuse them before they flare up. YouŽll understand how, when, where and why to apply the five favored conflict-resolution approaches, and youŽll develop the insight and intuition you need to make them work. This course will give you the skills to transform conflict into a positive, productive force by applying the proven techniques of principled negotiation.
Learn how to:
- Understand the differences between structural (organizational) and interpersonal conflict
- Separate people from issues and focus on interests, not positions
- Get beyond immediate tensions and disagreements to the root causes of any interpersonal conflict
- Apply five surefire conflict-resolution approaches: avoiding, accommodating, compromising, forcing, and collaborating
Course Objective: Learn to identify potential conflicts and apply five conflict resolution strategies to defuse them.
Level: Intermediate
This program has been approved for 2 recertification credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.
