Clerical Skills

Key Features

The Series Includes:
Basic Clerical Skills for New Employees, May I Help You? Commendable Customer Service, Thank You For Calling! Effective Telephone Techniques
Prices include public performance rights

This unique video series explains to beginning workers the basic skills needed to survive and prosper. Includes Basic Clerical Skills for New Employees, Thank You For Calling! Effective Telephone Techniques, and May I Help You? Commendable Customer Service. Excellent preparation for working in an office!

The Series Includes:

Basic Clerical Skills for New Employees This unique video explains to beginning workers the basic skills needed to survive and prosper. Uses a seminar format interspersed with on-the-job scenerios to show viewers how to file, sort mail, use the business telephone properly, organize their desks for maximum efficiency, and prioritize tasks. They also learn the general skills that every employee needs on every job—punctuality, neatness, and responsibility. Accompanying worksheets provide practice in each of these responsibilities while reinforcing essential work habits. Excellent preparation for working in an office! One 30-minute video.

May I Help You? Commendable Customer Service
This video teaches beginning workers how to provide good customer service through maintaining a good attitude, projecting positive body language, using the correct tone of voice, and developing rapport with the customer. Also explains and demonstrates proven techniques to placate angry customers. Better service leads to customer satisfaction and is good for both the career of the capable employees and future of the company. One 30-minute video.
Reviews and Awards
"Useful for high school retailing classes or for stores training newly hired sales clerks."—Book Report

Thank You For Calling! Effective Telephone Techniques
This video provides students with the basic skills needed to handle all types of business telephone communications. Shows the viewer how to deal with the proper procedures for answering the telephone, taking messages, screening calls, and handling irate callers. Presents the steps for placing calls, including a brief look at the telephone directory, local and long distance calls, efficient use of the telephone, and more. Includes one 30-minute video each workbook with reproducible worksheets.
Reviews and Awards
"Besides being clear and concise, it’s enlivened by the use of humor."—Video Rating Guide