Business Etiquette Manual (with CBT option)

Produced

• 2003-2004

Key Features

Student manuals are available in packs of 5.

Business Etiquette Manual, 140 pages, ISBN 0-619-14854-3, student version (without disk), $150 for pack of 5

Business Etiquette: with CD + CBT, 1-4188-4574-4 © 2005, Publish date: December 21, 2004, 140 pages, student version with disk, $165 for pack of 5

Business Etiquette: Instructor Edition + CBT, ISBN 1-4188-4573-6 © 2005, Publish date: December 20, 2004, 142 pages, includes CD with PowerPoint presentation, one manual with CBT and CD is $30

This course teaches students about the fundamentals of business etiquette. Students learn how to build relationships, create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the course teaches students the appropriate behavior and etiquette when using the Internet, in daily communications, and in meetings. Students also learn how to handle ethical dilemmas and personal issues, become a good conversationalist, and be courteous when communicating. Students also examine the appropriate etiquette for business meals and functions, as well as how to be a courteous traveler at home or abroad. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success.

Course length: one day

Table of Contents

Unit 1: Office protocol
Topic A: Office etiquette
Topic B: Cubicle and office etiquette
Topic C: Office relationships

Unit 2: Professional conduct
Topic A: Appropriate use of the Internet
Topic B: Ethical dilemmas
Topic C: Personal issues in the workplace

Unit 3: Communicating in the workplace
Topic A: Introductions
Topic B: Conversations
Topic C: Etiquette in meetings

Unit 4: Etiquette in communication
Topic A: Telephone courtesy
Topic B: E-mail etiquette
Topic C: Writing guidelines

Unit 5: Business functions
Topic A: Attending business functions
Topic B: Business dining

Unit 6: Traveling for business
Topic A: The courteous traveler
Topic B: International travel

Objectives:

•  Create a professional image, follow cubicle and office etiquette, and maintain positive office relationships.
•  Use the Internet appropriately when at work and handle ethical dilemmas and personal issues in the workplace.
•  Introduce people properly, be a good conversationalist, and follow proper etiquette in meetings.
•  Display courtesy on the telephone, in voice mails, and in written communications.
•  Follow proper etiquette at business functions and dinners, and identify formal table settings for business dining.
•  Be a courteous traveler and prepare for international business trips. 

Features:

•  Designed specifically for one day of instructor-led training
•  Modular format allows instructors to skip around within a manual without breaking the overall flow of a course
•  Content available to be licensed and customized to meet your individual training needs
•  Accompanying Instructor's Manual includes marginal annotations and PowerPoint slides with embedded videos to support instructors in the classroom
•  This title may be purchased off-the-shelf, or licensed through CustomCourse software.
•  Also available with a companion CBT program.

Business Etiuette: Instructor Edition + CBT

This course teaches students about the fundamentals of business etiquette. Students learn how to build relationships, create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the course teaches students the appropriate behavior and etiquette when using the Internet, in daily communications, and in meetings. Students also learn how to handle ethical dilemmas and personal issues, become a good conversationalist, and be courteous when communicating. Students also examine the appropriate etiquette for business meals and functions, as well as how to be a courteous traveler at home or abroad. This instructor's edition is designed for quick scanning in the classroom, and filled with interactive exercises. Comes with a companion CBT program. 

Features:

•  Marginal annotations prompt you with relevant information as you teach the course.
•  PowerPoint slides with embedded videos accompany this book.
•  Use publisher's dedicated instructor's web site to download important teaching resources.
•  All instructor’s editions have the same consistent layout, structure, voice and timing across all topics to minimize prep time for instructors teaching a variety of courses.
•  This title may be purchased off-the-shelf, or licensed through CustomCourse software.
•  Comes with a companion CBT program.