Customer Service Combo Package

Author

Produced

• 2008

Key Features

DVD customer service training package includes three DVD programs

See "related product" links at the bottom of this page for details about each of the programs included in this series.

This combo package saves you $690 because it bundles THREE top-selling customer service training programs!

The budgets are tight! Everyone needs to increase sales and we all know what happens when we create good customer service - our customers come back again and again!

Enjoy huge savings and great value with this Customer Service Combo Package!

This customer service training package Includes these three top-selling customer service training videos:

• Customer Service to the Rescue! - Meeting Opener
• It’s Show Time! with Stew Leonard
• *Jordan’s Furniture: Re-imagine The Customer Experience with Tom Peters (*note: Jordan's Furniture is just one segment of the Re-Imagine series)

Customer Service to the Rescue! - Meeting Opener

When Wilfred Jameson’s parachute fails to open, he’s in trouble. But customer service representative Henry Hawks knows just what to do – at least after a funny interaction on the phone.

This is the perfect video to celebrate and thank all your employees who deliver great customer service. You’ll be falling down laughing as the scene unfolds – and as the tension builds.

It’s Show Time! with Stew Leonard

This program looks at customer service and corporate culture from Stew Leonard's Dairy in Norwalk, Connecticut - which has long been recognized as a leader in service. In the video, you'll witness how success has to do with consistent excellence - which is the ability to inspire hundreds of team members to show up for work with a positive attitude everyday and focus on creating customer experiences that bring people back.

Stew Leonard's Dairy is featured on FORTUNE® Magazine's list of the Best Places to Work, and is benchmarked by managers from around the world.

Jordan’s Furniture: Re-imagine The Customer Experience with Tom Peters

Jordan’s Furniture is one of the leading furniture retailers in New England. They are known for great service – and for giving customers a unique experience. Now, Tom Peters shows you how Jordan’s has made every aspect of the shopping experience for furniture fun – and different. And how that in turn makes Jordan’s so successful.

In this fast-paced and entertaining video, you will gain insights into delivering great customer service! You’ll also see how to make your customer’s next experience a memorable one.

Package Includes

• It’s Show Time! (15 Minutes)
  - Facilitator Guide
  - PowerPoint
• Jordan’s Furniture: Re-imagine The Customer Experience (6 Minutes)
  - Workbook
• Customer Service to the Rescue! (3 Minutes)

Running Time: 24 minutes
Copyright Date: 2008

Uses

• Special Offers and Combo Packages
• Improving Sales, Attitude, and Service
• Retail Training

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When Wilfred Jameson’s parachute fails to open, he’s in trouble. But customer service representative Henry Hawks knows just what to do, or does he? You’ll hit the ground laughing as the scene unfolds – and as the tension builds....

Re-imagine! Business Excellence in a Disruptive Age

TOM PETERS HELPS YOU TURN WORK INTO AN ADVENTURE WITH THE NEW “RE-IMAGINE!” SERIES...