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The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Quality: You Don't Have To Be Sick To Get Better - Bring Elusive Quality Concepts To The Individual
Key Features
Training Package Includes:
Course Materials Guide, Self-Study Book Ten Tools for Quality
Available in VHS and DVD formats.
Bring elusive quality concepts to the individual level.
This dramatic program by international quality expert Dr. Richard Chang shows employees how their personal actions can make a huge difference throughout their entire organization and ultimately in the minds of the customers who benefit from the products or services supplied by their organization.
Managers and other leaders will receive practical steps for implementing quality and for showing their employees who express resistance to ongoing improvement how changes in their processes can make a tremendous impact.
How-To-Training Points:
- How to define needs and expectations of the customer
- How to analyze, measure, and improve work processes
- How to achieve quality at the individual level
