Supervising for Quality

Key Features

Length: 26 mins.
* Video comes with free Study Guide Video available subtitled in Spanish, by request
Instructor's Manual available (Price: $17.95), English or Spanish
Extra Study Guides available,-10.95 each (Ten or more copies 6.95) English only

Build morale and productivity using effective management techniques. Workforce values and expectations are changing, and so is the supervisors' role. Supervisors must build employee commitment and involvement, while continuing to fulfill traditional responsibilities for scheduling work, enforcing rules, and monitoring progress.

Use this video to help your management staff build supervisory skills that maintain discipline and command respect, without creating resentment.

"Short, punchy, practical, and valid."
Barbara Young
Fletcher Challenge Energy Canada, Calgary, Alberta

"Packed with practical, useful philosophy on managing people."
Bill J. Behnken
NW Pet Products, Woodland, WA

Teach staff how to:

• Praise, criticize, and discipline constructively.
• Increase employee involvement and build employee commitment.
• Reduce frustrating miscommunications.
• Gain employee respect and loyalty.

Not everyone is a natural manager. And old autocratic management styles not longer cut it in most work environments. This video will help all your managers recognize their management strengths and weaknesses, and will provide a benchmark for their improvement and the means to get there.

Guarantee: Supervisors will learn how to increase their effectiveness by combining a task-oriented approach with relationship building techniques.

Video type: VHS
Toastmasters Quality-Centered Management Series