TRAINING PRODUCTS FOR THE WORKPLACE - 1.800.488.0319
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Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
The Three Cornerstones of Customer Service and Selling
Spectacular customer service is great, but if it doesn't lead to increased sales, what's the point? This program shows you how to turn customer service into increased sales and increased customer satisfaction.
Watch and learn as John Walker makes his way through an electronics store, a flower shop, and a men's clothier, helping the sales associates practice the Three Cornerstones of Customer Service as he goes.
This video and workbook program teaches tangible selling skills which can be put into practice in any retail setting.
Viewers will learn to increase sales by:
1. Listening
2. Probing
3. Building multiple item sales
This training program was conceived and produced by John Manoogian and Louis Goldman of Double Zoot Creative. Manoogian and Godman's video programs have helped train more than 50,000 retail sales associates since 1993. 