The Retail Learning Library

Produced

• 2003

Key Features

available in VHS or DVD format

This is a comprehensive library of seven training programs, including everything for the new employee and the newly promoted manager. From customer service to interviewing skills, harassment to loss prevention, this library has something for every retail organization.

The Retail Learning Library includes the following programs:

For Associates:

Orientation

Introduction to Selling Skills

Introduction to Customer Service

For Management:

Recruiting, Interviewing, and Hiring

Leadership through Communication

For All Employees:

Loss Prevention

Harassment and Discrimination

To learn more about each program, select the links below entitled "Related Products".

Related Items

"Welcome to the Team" New Employee Orientation-- Retail Industry Training

This program discusses the basics of retail employment. Topics presented include: Job responsibilities Basic loss prevention Appearance and dress code Safety ...

"Five Star Selling" The Easy to Learn Five Step Sales Process --Retail Industry

Perfect for new employees, this program presents a logical, five-step selling process which new hires can easily memorize and start using with customers right away....

"Actions and Attitudes" Winning Repeat Business Through Great Service - Retail Industry

Today, more than ever, the biggest advantage one organization can have over another is its employees. This program offers participants an opportunity to develop and enhance their customer service techniques by examining many vignettes focusing on five specific "Actions and Attitudes......

"Building Your Team" Recruiting, Interviewing, and Hiring -Retail Industry

Part of the Management Development Series for the Retail Industry Great teams don't just happen - they are carefully crafted over time. This program presents the simple techniques you can use anywhere to meet new recruits and get them interested in joining your team......

"Leadership through Communication" - Retail Industry

Part of the Management Development Series for the Retail Industry Leadership is a skill which must be developed and practiced. This program focuses on building new leaders for all divisions and at all levels of your retail organization......

"The S.T.O.P. Shop" Shrinkage Training and Orientation Program - Retail Industry

This program serves as a great introduction for new employees, as well as a helpful refresher course for veteran retailers. ...

"Zero Tolerance" Harassment and Discrimination Awareness - Retail Industry

This program is presented from an awareness point of view. Role plays are not presented in this program. Rather, we look at the positive actions which all employees should take in creating a productive and safe work environment......