The Art of Selling DVD

Produced

• 2007

Key Features

28-minute DVD with a 10 minute DVD of program extras

The aim of this program:
To ensure staff who deal with customers learn the key skills, techniques and behaviors of selling.

About the program:
The best thing about dealing with a good salesperson is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service.

To view an online preview of this program, click here:
The Art of Selling online preview

 The Art of Selling is designed to equip your staff with all the skills and techniques they need to approach sales opportunities with confidence.

To make this program as relevant as possible it looks at many different scenes in which all sales staff can relate to such as: a department store, a DIY store, bank services such as mortgages, overdrafts, loans and insurance, a shoe shop and many more.

The Art of Selling uses humorous right and wrong way scenarios to teach new skills in a memorable way. It covers the four key stages of selling, in both retail and financial situations:

-Winning the customer's confidence: how your actions can affect customers
-Discovering their need: the importance of listening to your customers
-The importance of product knowledge: how knowing your products inside out will help you offer your customers what they want, and in turn build your conference
-Closing the sale: why silence could be your new best friend

Included in the program are specific DVD extras for both the retail and financial sales. These cover everything from handling complaints to dealing with obnoxious customer.

The benefits
-Suitable for all levels of staff who deal with customers
-Amusing and realistic scenarios make lessons very clear and easy to follow
-Small bit sized clips to allow flexibility in facilitating a training course
-Immediately actionable and accessible

Information
this production features James Fleet, Kim Wall, Mina Anwar and Beverley Hills

Program information
DVD (28mins)
DVD extras (10mins)
Course leader's guide with fully resource training program
Group training workbook
Self-study workbook
PowerPoint presentation slides
All materials are customizable; provided on disc.

The video "preview" clip offered above requires that Windows Media Player is installed on your computer. To add this media player product, download from Microsoft Windows Media Player.

This product is available for sale only in the United States of America.