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The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
"Five Star Selling" The Easy to Learn Five Step Sales Process --Retail Industry
Perfect for new employees, this program presents a logical, five-step selling process which new hires can easily memorize and start using with customers right away.
With scenes set in a florist's shop, a hardware store, a men's clothier, a women's boutique, a shoe store, an electronics shop, and others, we follow the entire selling process from start to finish, using the following steps:
Greet the customer
Determine his or her needs
Present merchandise
Validate the selection
Close the sale
Audience: All new hires (part time through management). May also be used for all employees during store meetings focusing on selling techniques.
When to Watch: During new hire training process During store meetings
This is a comprehensive library of seven training programs, including everything for the new employee and the newly promoted manager. From customer service to interviewing skills, harassment to loss prevention, this library has something for every retail organization....