Transforming Workplace Conflict Workshop

Manage conflict constructively and improve workplace performance

In this workshop, managers, supervisors, and team leaders learn to manage conflict by identifying conflicting personality styles. Participants learn to view the sources of conflict as differing perceptions of facts, methods, goals, or values. The most appropriate of five conflict management styles is then applied to address the situation: avoiding, smoothing, bargaining, forcing, problem solving. By mastering conflict resolution techniques, working relationships are improved and the best solutions to problems are found. This is designed to be a 2 day workshop.

Performance Objectives:

• Find constructive ways to manage conflict
• Diffuse stress and tension before they escalate into conflict
• Evaluate and resolve conflicts using appropriate conflict management styles
• Establish a forum for constructive disagreement

Contents:

Understanding Individual Differences

Understanding Conflict

Listening Skills

Reacting Skills

Managing Conflict Situations

Applying Learning

This Workshop Includes:

• Instructor's Guide with lesson plans and activities
• Participant Coursebook
• Transparency masters
• 1 Conflict Style Inventory and 1 Insight Inventory

This workshop is only available in licensing format:
Single Site license for one physical location
National license for multiple sites
International/consultant license for worldwide licensing (this license is mandatory for consultants as they work with multiple organizations)
License purchase includes the program on CD-ROM, as well as a hard copy of the program. Licenses include reproduction and customizations rights for the workshop. Supplementary materials such as videos and instruments are included. Additional copies must be purchased separately. All license terms are for THREE years. License renewals are 20% of the original cost. Licenses are non-returnable.