Creating a People-Centered Organization - Features Sam Tyler on the Human Issues

Key Features

WHAT'S IT ALL ABOUT

Creating a People-Centered Organization is a presentation, featuring Sam Tyler, that's guaranteed to get you thinking about new ways to address many of the most difficult issues facing any organization: the human issues. As Sam says, "The only differentiator with unlimited potential is the human being."

Hear and see for yourself what it will take to achieve excellence a decade from now. 38 minutes.

Through film footage shot at industry leaders such as Southwest Airlines, Timberland, USAA, Whole Foods Market, and BankBoston, Tyler demonstrates the approach these companies all have in common:

• They excel at hiring good people and keeping them committed.
• They know how to train and empower people to better serve their customers.
• They know how important it is for employees to continuously learn and embrace change.

KEY LEARNING POINTS

• Treat your people as a balance sheet asset.
• Create a culture that celebrates employees' achievements.
• Promote "business literacy".
• Create a positive working environment.
• Focus on employees' values and on community service.
• Achieve widespread accountability and reward success.

USES

• Customer Service
• Motivation
• Teamwork
• Leadership