PERFORMANCE SKILLS QUALITY TEAMS WORKSHOPS - Complete Facilitator Package

Produced

• 1996

Key Features

Each workshop in the Performance Skills Quality Teams Series covers an essential competency that will make your team more effective and successful. Each workshop can stand alone or you can use all of the workshops together for maximum performance impact.

The series is based on a well-researched and holistic model which identifies the competencies necessary for a group of people to work as a highly productive and cohesive team. Take advantage of this research to improve the performance of your work teams!

Each Workshop Includes:

• Instructor's Guide
• Lesson plans and activities
• Reproducible Participant Coursebook
• Transparency masters

1. Facilitating Teams
A critical competency for a quality environment is the use of teams-and critically important to teams is having members capable of facilitating team meetings.

This 3-day course covers the following objectives:

• Structuring the facilitator's job
• Working effectively as a team
• Managing meetings effectively

All the core skills of facilitating teams effectively are covered in this workshop.

2. Problem-Solving Process for Teams
This is a 1-1/2 day workshop that culminates in a 1/2-day case study.

The lessons for this course are:

• Introduction to The Problem-Solving Process
• Selecting the Right Problem
• Tools for Problem-Solving
• Case Study-Travel Voucher Problem

3. Using Problem-Solving Tools
What is the cost of poor quality? Before you decide to address a certain problem you must examine its cost to the organization. By doing this, you can determine the cost of poor quality and then show the benefit of resolving the problem. This course will instruct your team members in how to accomplish this.

This 1-day course consists of:

• Problem Solving Basics
• Core Problem Solving Tools
• Selecting the Right Tool

4. Advanced Decision Making and Planning Tools for Teams
A 2-day workshop that covers the six basic decision making and planning tools and how these tools can be used by themselves or in combination for making decisions and planning projects.

The lessons for this course are:

• Introduction to the Tools
• Affinity Diagram
• Interrelationship Diagraph
• Tree diagram
• Matrix Diagram
• Process decision program chart (PDPC)
• Activity network diagram

5. Building a Quality Team
This 2 1/2-day workshop covers the fundamentals of the quality improvement process for teams.

The lessons are:

• Introduction to the quality improvement process
• Group dynamics and individual behavior
• Communication
• Consensus
• Roles
• Ground rules and operating procedures
• Contracting
• Making meetings work
• Presentations
• The problem-solving process
• Selecting the right problem

This is an experiential workshop that also recommends the use of two videotapes.