The Respectful Workplace-Redefining Workplace Violence

Product Description

While the media has focused on the spectacular but very rare instances of extreme, lethal workplace violence, the reality in most workplaces is very different. We deal with daily occurrences of hostility, intimidation, harassment and other damaging behavior. The perpetrators are employees, managers and customers. So are the victims. They are us.

Winner Telly & Cindy Awards
Now available in DVD and VHS formats!

Click here to view an online preview and the support materials for this program.

Unlike the rare, extreme cases, the more common manifestations of workplace violence take a daily toll on most workplaces. The Respectful Workplace - Redefining Workplace Violence is a resource designed to help organizations put an end to the "other" violence that affects us all.

Program 1

Opening the Right Doors- focuses on dispute resolution and defusing hostility between employees at all levels within an organization

The Respectful Workplace Key Training Points:

• Defining our organization's values - how will we treat each other
• Identifying our "hot buttons"
• Defusing hostile situations
• Knowing how to mediate workplace disputes and when to get help

Program 2

Defusing Hostility through Customer Service- addresses the issues around providing service to hostile customers

Key Learning Points:

• The Difference between a friendly consumer and a hostile one
• Recognizing the "hot buttons"  of ourselves and others
• The diversity factor in conflict with customers
• Defusing hostile customer service situations
• How to handle safety issues and when to get help

Program 3

Managing Harmony- defines the role management must play in creating and supporting a non-violent, respectful workplace

Key Learning Points:

• The organizational costs of harassment, intimidation and workplace violence.
• Defining organizational values
• Personal and organization liability in cases of workplace violence
• Roots of workplace conflict
• Defusing hostile situations
• Establishing a well defined policy on harassment, intimidation and violence
• Managers and supervisors as role models for workplace behavior

Suggested uses for The Respectful Workplace: Customer Service Training, Workplace Violence Training, Employee Safety Training, Workplace Values Training.

Quantity discount pricing available. Contact us for discount information.

Streaming Learning Fee Schedule 

Streamed Learning - Fee Schedule
These fees apply to any QMR programs presented over the Internet from our server
(using QMR’s Learning Management System) or over your internal network from your server.

Prices are on a per-person, per-program basis.

Pricing Schedule:
1-1000 $6 per person*
$4995 maximum charge
1001-3000 $5 per person
More than 3000 contact RCTM
*Minimum order amount for any one program is $395 

When streaming programs over the Internet via our server:
Pricing includes use of QMR's Learning Management System (LMS) for:

• post-training test (customized tests are also available)
• online reporting of test results
• online reporting of training activity (viewing dates, etc.)
• "Completion of Training" certificate

When presenting programs over your network via your server:
Programs can be supplied to you in any video or digital format and may be distributed over mass distribution channels providing measures are taken by the licensee to ensure protection of QMR's copyright and to avoid illegal duplication or piracy.

Each program includes a Facilitator's Guide and Handouts; most also have Microsoft PowerPoint presentations. You will receive electronic copies of all support materials.

QMR programs are best viewed over a broadband connection (DSL or better).