The Respectful Workplace-Redefining Workplace Violence

Key Features

The Respectful Workplace series comes with a comprehensive Facilitator's Guide. Handout pages are incorporated in the guide. Trainers need only to decide which topics would be relevant for individual distribution and which to copy as transparencies. With the purchase of this series, the producer grants you license to make as many copies of the Facilitator's Guide or the handout / transparency pages as you need for your organization.

This series is available in English and Spanish versions (VHS or DVD).

While the media has focused on the spectacular but very rare instances of extreme, lethal workplace violence, the reality in most workplaces is very different. We deal with daily occurrences of hostility, intimidation, harassment and other damaging behavior. The perpetrators are employees, managers and customers. So are the victims. They are us.

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Now available in DVD and VHS formats!

Click here to view an online preview and the support materials for this program.

Unlike the rare, extreme cases, the more common manifestations of workplace violence take a daily toll on most workplaces. The Respectful Workplace - Redefining Workplace Violence is a resource designed to help organizations put an end to the "other" violence that affects us all.

Program 1, Opening the Right Doors - focuses on dispute resolution and defusing hostility between employees at all levels within an organization.

Key Training Points:
Defining our organization's values - how will we treat each other.
Identifying our "hot buttons". The diversity factor in workplace conflicts.
Defusing hostile situations. Where to draw the line in workplace behavior.
Alternative dispute resolution options. Mediating workplace disputes. Safety first - when to get help

Program 2, Defusing Hostility through Customer Service - addresses the issues around providing service to hostile customers.

Key Learning Points:
The Difference between a friendly and a hostile customer.
Recognizing "hot buttons" - ours and others.
The diversity factor in conflict with customers.
Defusing hostile customer service situations.
Safety issues - When to get help.

Program 3, Managing Harmony - defines the role management must play in creating and supporting a non-violent, respectful workplace.

Key Learning Points:
The organizational costs of harassment, intimidation and workplace violence.
Defining organizational values.
Personal and organization liability in cases of workplace violence.
Roots of workplace conflict.
Defusing hostile situations.
Establishing a well defined policy on harassment, intimidation and violence.
Managers and supervisors as role models for workplace behavior.

Suggested uses: Customer Service Training, Workplace Violence Training, Employee Safety Training, Workplace Values Training.

Quantity discount pricing available. Contact us for discount information.

Streaming Learning Fee Schedule 

Streamed Learning - Fee Schedule
These fees apply to any QMR programs presented over the Internet from our server
(using QMR’s Learning Management System) or over your internal network from your server.

Prices are on a per-person, per-program basis.

Pricing Schedule:
1-1000 $6 per person*
$4995 maximum charge
1001-3000 $5 per person
More than 3000 contact RCTM
*Minimum order amount for any one program is $395 

When streaming programs over the Internet via our server:
Pricing includes use of QMR's Learning Management System (LMS) for:

• post-training test (customized tests are also available)
• online reporting of test results
• online reporting of training activity (viewing dates, etc.)
• "Completion of Training" certificate

When presenting programs over your network via your server:
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distributed over mass distribution channels providing measures are taken by the
licensee to ensure protection of QMR's copyright and to avoid illegal duplication
or piracy.

Each program includes a Facilitator's Guide and Handouts; most also have Microsoft
PowerPoint presentations. You will receive electronic copies of all support materials.

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