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The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911
Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
With over 100,000 incidents of violence per year and direct losses exceeding $4
billion, workplace violence is finally getting the attention it deserves from
corporate and government managers.
TICKING BOMBS: Defusing Violence in the Workplace, based on the Irwin Professional Publishing book by Dr. Michael Mantell with Steve Albrecht, presents a seven step model for risk reduction and contingency planning. In the first video Dr. Manetll, one of the country's leading experts on workplace violence, presents the following key training points:
The background of the Workplace Violence problem and its causes
The single biggest deterrent - careful Hiring Guidelines
The seven "must" Questions every interview should include
Twelve Early Warning signs every supervisor and manager needs to know
Profiles of perpetrators and the extent to which you can rely on them
The Golden Rule of Employee Treatment
Safe & Successful Discipline Procedures
How to handle the ultimate in stressful situations - Termination
Zero Tolerance Environments and why they are necessary
Education programs to teach employees how to respond to threatening situations
Counseling services for employees and their families for job and personal problems
Security precautions to protect the organization and its employees.
The second video presents and interdisciplinary Crisis Management model for handling a serious violence incident.
Key training points include:
Legal aspects of Preparedness
Defining the Level of Incident that calls for a Crisis Management approach
Organizing for Post-incident handling
Establishing key Liaison and Communications channels in advance
Understanding the three phase Victim Reaction model
Providing Psychological Counseling for victims and their families
Dealing with the Press
Strategies for returning to Full Productivity as soon as possible
Training designed for Corporations and Government Agencies: Management & Supervisors, HR, General Counsels, Safety & Security, EAP Managers, Mental Health, Law Enforcement.