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Here are some excellent total quality management programs on video from Dr. Edwards Deming that will help your organization.
This library concerning the philosophy of Dr. Edwards Deming took nearly ten years to produce. The Deming Library presents the management philosophy of Dr. W. Edwards Deming and the issues of quality improvement and transformation confronting Western management. Joined by business experts, leading management thinkers, and top executives, Dr. Deming explains his philosophy of managing for continual improvement.