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The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911

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13 Creekwood Ln SW
Lakewood, Washington 98499

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As a service to our visitors, we developed this White Papers section to provide resources for your training and human resources research and planning. Questions regarding copyright information for each of these resources should be directed to the author of the content. White paper content authors are referenced within each white paper.

These resource files are in Adobe Acrobat PDF format, and you need an Adobe Acrobat Reader to use them http://www.adobe.com.

If you have a resource which you believe would be a valuable addition to this list of white papers, please contact us rctm@rctm.com.

Culture is Key to Maximizing Training Value, by Lani Powell, SPHR
White paper by Lani Powell, SPHR, with Powell Human Resources, a full-service human resources consulting firm serving businesses and public employers. Powell Human Resources provides solutions in the areas of human resources administration, recruitment and selection, performance management, diversity initiatives, employee and labor relations, training and development, executive coaching, compensation, outplacement services, and regulatory compliance. 

3 Keys to Communication by Lani Powell, SPHR
White paper by Lani Powell, SPHR, with Powell Human Resources, a full-service human resources consulting firm serving businesses and public employers. Powell Human Resources provides solutions in the areas of human resources administration, recruitment and selection, performance management, diversity initiatives, employee and labor relations, training and development, executive coaching, compensation, outplacement services, and regulatory compliance. 

The Herman Group Alert: Training vs. Off-Shoring
White paper from The Herman Group provides justification for organizational training and development to combat job off-shoring.

Leadership Under the Microscope      
White paper by by Jack
Zenger and Kurt Sandholtz
This essay introduces the concepts presented in The Extraordinary Leader book and video training program.

How Do You Communicate When You're Having Trouble Communicating? Try Dialogue. It Works!      
By Robert Rosell
Ethnicity, race, gender, job function, generation - Having trouble communicating across differences?
If you're like most HR and training professionals, you've been dealing with the changing demographics in your organization and the resultant challenges to effective collaboration and communication. These workplace transitions raise important questions that HR and training departments are tasked with answering.

Attracting a Non-English Speaking Workforce
Important and useful information for human resources professionals, as well as business owners and managers.

How to Keep Your Sanity - When Your Workplace is Toxic      
If ego-driven conflict in the workplace (or anywhere else) is destroying your peace of mind and draining your energy, the following article can give you clarity and understanding.

Marketing with Integrity      
Marketing is more than a slick campaign, a shiny brochure, and a confident sales team. In today's uncertain economy, the greatest marketing you can possibly do is to reassure your prospects and customers that you are trustworthy and ethical. Slogans that describe "warm relationships" or "we care" attitudes fall on hollow ground when the service and attitude of the company are not consistent with their message. For a better understanding of what it takes to market with integrity, read this article.