RCTM Monthly Newsletter September 2009Published: 2009-09-15

The end of summer is near. School is back in session, and most summer vacations are now fond memories. Just in time for this typical period of refocusing, we have a number of new workplace training programs to share with you.

The first program we think you should know about is "Don't Panic! A Recipe for Success in Times of Stress." Our conversations with many of you this year have included concerns about stress in the workplace. Your employees are stressed about layoffs, potential layoffs, reduced or stagnant pay, lack of revenue and profits, etc. Stress of any type can affect team morale and performance. One of our favorite producers has created this new program about how to manage stress. "Don't Panic!" includes many useful tips and suggestions on positive coping strategies. The discussions on stress management are combined with a cooking lesson, which provides a bit of fun on this tough topic. We believe this program will be a timely addition to your wellness and change management training libraries.
Don't Panic! A Recipe for Success in Times of Stress

Identity theft is becoming a pervasive problem. A new mandate, the Red Flags Rule, is being enforced by the FTC to help put an end to this growing problem. The new training program, The"Red Flags Rule: Preventing Identity Theft," will help your organization comply with this new mandate. It will also provide invaluable information to help your employees avoid becoming identity theft victims. Help your employees protect their identities with "Red Flags Rule: Preventing Identity Theft."
Red Flags Rule: Preventing Identity Theft

"Ouch! Your Silence Hurts" is the most current training program on diversity. This program will enable your teams to appreciate how their silence when faced with inappropriate or harassing comments can be hurtful. "Ouch! Your Silence Hurts" explores the power of the bystander to make a positive difference and will inspire your teams to use their voices constructively.
Ouch! Your Silence Hurts

The newest training program on communications teaches the dynamics and skills to become a better listener. "Empathic Listening: The Key to Communication" will help your teams understand one another and communicate successfully. Use of these skills will greatly reduce communication problems and improve problem-solving efforts.
Empathic Listening: The Key to Communication

The final training update we'd like to share with you this month is for governmental agencies. One of the most popular ethics training programs, "Accountability That Works!" is now available in a format designed specifically for government employees. This program emphasizes that everyone, from the top down, must demonstrate personal responsibility and integrity.
Accountability That Works! for Government

If you are interested in online streaming delivery options, simply contact us to learn more about the digital licensing options for a particular program. Most of the programs we offer are now available for (digital) streaming options.

Sincerely,
Walt Richardson
President, The Richardson Co. Training Media
The Richardson Co. Training Media

Don't Panic! A Recipe for Success in Times of Stress
Produced: August 2009

What happens when eight fascinating people with experience successfully navigating challenging or stressful situations at work come together to cook a meal? Insights fly along with the food in "Don't Panic! A Recipe for Success in Times of Stress."

In this entertaining and thoughtful video, cooking serves as a metaphor for working through a challenge together. After the flames die down, the participants enjoy the meal they've created and explore insights gleaned from their dialogue.

The program examines five main points:

• Know Yourself
  Know what you know, what you don't know, and the difference between these. Self-awareness is critical to successfully navigating challenges.
• Build Support
  Develop a network of people you trust and who trust you both inside and outside your organization. Don't be afraid to ask for feedback and support.
• Assess Your Situation
  Realistically assess the situation you face. Filter noise and rumors from reliable information. Step back and interrogate reality.
• Take Action
  Don't be immobilized by fear. Be resilient in the face of a setback. Remember you always have options and that hope trumps fear. Look for opportunities in a crisis or difficult situation and pursue them.
• Learn from Everything
  Look for learning opportunities even in what may appear as bad news. Every shadow has a light source. Find it. Learning is the ultimate benefit from a challenging situation.

Short and full-length online previews of this insightful and timely new stress management program are available via our website now. Complimentary DVD previews are also available (via ground shipping).

Read more here:  Don't Panic! A Recipe for Success in Times of Stress

Red Flags Rule: Preventing Identity Theft
Produced: August 2009

$50 billion dollars a year! That's what the U.S. has been losing to consumer identity theft for several years running now. And the problem just keeps growing. In an effort to curtail the problem, the Red Flags Rule was created as a part of the Fair and Accurate Credit Transactions Act of 2003. New enforcement requirements inspired this new compliance program, "Red Flags Rule: Preventing Identity Theft." This engaging program explains the newest mandate, enforced by the FTC, that can help put an end to this alarming problem.

Video Synopsis: The program includes interviews with actual victims of identify theft, highlighting the frustration and anxiety caused by this growing, global problem. The informative host leads us through the four steps of an effective Theft Prevention Program as we visit a variety of different workplace settings impacted by this new law. Periodic commentary by the real victims adds depth and color for the viewer, emphasizing the need for compliance.

STEP 1: Identify relevant red flags. What are you likely to encounter in day- to-day business operations?

STEP 2: Detect red flags. Program guidelines ensure that the organization will detect the red flags as they occur.

STEP 3: Respond to red flags. The program details procedures for responding when red flags are detected.

STEP 4: Update the program. Ensure that the latest identify theft tactics are included.

Do your part to curtail the monetary and emotional impact of rampant identity theft in your organization by educating your employees and complying with the Red Flag Rules.

An online preview of this new program on identity theft is available via our website now. Complimentary DVD previews are also available (via ground shipping).

Read more here:  Red Flags Rule: Preventing Identity Theft

Ouch! Your Silence Hurts.....
Produced: August 2009

Why is "Ouch!" important?
Many people say they want to speak up when they see others stereotyped, disrespected, or demeaned. But they stand by silently because of discomfort or the fear of saying the wrong thing. They may turn away thinking "who am I to get involved, this isn't my business." In fact, as a bystander, you ARE part of the conversation. You are the audience. Your silence allows the disrespectful behavior to continue. Your silence hurts.

"Ouch! Your Silence Hurts" Learning Objectives:

"Ouch! Your Silence Hurts" challenges viewers by asking, "How will you personally respond next time you witness somebody being treated with disrespect? You have a choice: Passive Bystander or Pro-active Ally." In a powerful and compelling way, this nine-minute video motivates bystanders to use their voice to speak up for respect on behalf of someone else.

"Ouch!" is ideal for:

• Diversity & Inclusion Training
• Teamwork Training
• Communications Training
• Leadership Training

"Silence remains, inescapably, a form of speech."
- Susan Sontag

"Ouch! Your Silence Hurts" continues the conversation that "OUCH! That Stereotype Hurts" started. "OUCH! That Stereotype Hurts" is one of the top diversity and inclusion training programs produced.

An online preview of this new diversity and communications training program is available via our website now. Complimentary DVD previews are also available (via ground shipping).

Read more here:  Ouch! Your Silence Hurts