Home > Newsletter > RCTM Newsletter March 2012

In This Issue:

- Actions Speak! Behavior-based Interviewing
- Miracle on the Hudson: Prepare for Safety
- Lessons From Miracle on the Hudson
- Inclusion Insights: Stereotypes, Lazy Brains & Unintentional Intolerance
- HealthCare Toolkit
- Meetings Bloody Meetings 2012 (with John Cleese)
- Wrong Way Right Way: Ethics Cases
- Harassment: Sex, Religion and Beyond - Manager and Employee versions
- Slips Trips and Falls in Construction Environments

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Hello from the Richardson Company.

Welcome to spring!

The economy is becoming more animated.  We hope this trend continues for all.

We have several new well produced training programs that have been published since our last newsletter.  All of these programs can purchased for classroom use or licensed for on-line streaming.

Sincerely,

Walt Richardson
President, The Richardson Co. Training Media
phone: 1-800-488-0319
email: rctm@rctm.com

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***Actions Speak! Behavior-based Interviewing***

Produced: October 2011

This is a brand new behavior-based interviewing training program from the top guru in that arena, Dr. Paul Green, author of the original "More Than A Gut Feeling".

"In the science of behavior-based interviewing, a lot has happened in the last thirty years.  We made "ACTIONS Speak!" to bring those new insights to the employers who need them." - Dr. Paul Green

Based on the time-tested truth, "Past actions predict  future performance" this new high-end production combines the elements of memorable storytelling, practical content  and realistic acting to weave together a highly effective training course for a new generation of interviewers.

Creative Approach:

The story takes place in a broadcast television studio during rehearsals for a weekly business news program.  The host of the program has invited a special guest to help her review a new business book on employee interviewing techniques.  As they begin to critique real world examples of interviews, the invited guest is less than helpful and decides to share his own strong opinions on the subject.

Content Outline:

In this comprehensive course participants will learn:

- How to use job information to compose effective and defensible interview questions
- How to gain behavioral predictors that can forecast job performance
- How to use non-verbal indicators (feelings) to suggest follow-up probes
- How and when to ask for reverse information
- How to respect and manage silence
- How to avoid the "like-me" syndrome
- How to get specifics on personal qualities like character, honesty & integrity

An online preview of this new interviewing training program is available via our
website now.  Complimentary DVD previews are also available (via ground
shipping).

Read more here:
http://www.rctm.com/9158.htm

To view information about additional interviewing training resources, visit our
Recruitment and Retention catalogue:
http://www.rctm.com/recruitretention.htm

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***Miracle on the Hudson: Prepare for Safety***

Produced: September 2011

In "Miracle On The Hudson: Prepare For Safety", Captain Chesley "Sully" Sullenberger relives the fateful day that he was forced to land Flight 1549 in the Hudson River.

He'll share how he helped save hundreds of lives by calling upon the 4 "C's"-- Competence, Compassion, Commitment and Communication. Your employees will see how they can acquire and apply these same characteristics in their own life, both on and off-the-job.

Learning objectives:

Competence:
- What does it mean to be competent on the job
- Situational awareness
- Steps to becoming more competent

Compassion:
- Definition of compassion
- How does compassion affect safety?
- Ways to display compassion on the job

Commitment:
- Understand on-the-job commitment and its opposite - complacency
- Importance of being committed to safety
- Demonstrating commitement on the job, especially in regards to safety

Communication:
- How communication and safety go hand in hand
- Ways to make sure you are communicating effectively
- Communication techniques, such as open-ended questions

An online preview of this new safety training is available via our website now. 
Complimentary DVD previews are also available (via ground shipping).

Read more here:
http://www.rctm.com/9157.htm

To view information about more safety training training resources, visit our Safety
training catalogues:
http://www.rctm.com/Products/safety.htm

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***Lessons From Miracle on the Hudson***

Produced: 2012

Let Captain "Sully" Sullenberger energize your safety meetings with "Lessons From Miracle On The Hudson".

This new DVD contains six short meeting openers to help capture your employees' attention and remind them of the importance of keeping safety front of mind. Featuring clips from Captain Sullenberger's keynote address at the 2011 DuPont Sustainable Solutions Forum, each opener focuses on a different theme.

Learning objectives:

- Being prepared
- Investing in yourself and your values
- Teamwork
- Making safety a priority
- Importance of being competent
- Communication

An online preview of this new safety training meeting program is available via our website now.  Complimentary DVD previews are also available (via ground shipping).

Read more here:
http://www.rctm.com/9165.htm

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***Inclusion Insights: Stereotypes, Lazy Brains & Unintentional Intolerance***

Produced: September 2011

This new DVD Training Program titled "Inclusion Insights: Stereotypes, Lazy Brains & Unintentional Intolerance" shows how the Creativity & Innovation Approach to Diversity & Inclusion works by seeking different perspectives, new ideas, knowledge and experiences.

"Inclusion Insights: Stereotypes, Lazy Brains & Unintentional Intolerance" is designed for flexible use. Each insight has a brief discussion guide to help you use them independently in short sessions or integrate selected insights into your curriculum. A second training design groups the insights into three 1-hour training sessions: Stereotypes, Lazy Brains, and Unintentional Intolerance.

Together these three sections form a comprehensive approach to understanding how NICE (Not Inclined to Critically Examine) people fall into stereotyping and what they can do about it.

Dr. Robbins uniquely challenges and motivates people with a dynamic use of storytelling, humor and extensive knowledge of pertinent issues and concepts. The inclusiveness and power of his message are why organizations like Boeing, Pepsico, McDonald's, Disney, NASA, Toyota and numerous others call on Dr. Robbins to inspire, educate and prepare their people for the challenges of the 21st century workplace.

Dr. Robbins' unique concept of "Unintentional Intolerance" has captured wide acclaim from numerous audiences and organizations across the country. An approach that does NOT blame or point fingers, it challenges individuals and organizations to be more open-minded, mindful and intentional about inclusion and value people for their unique gifts, abilities and experiences.

Learning Objectives:
- Examine how nice, well-meaning people engage in "unintentional intolerance."
- Recognize how closed-mindedness and exclusion take place, and how to become more open-minded to new people and novel ideas.
- Discover how everyday experiences shape our perspectives and influence our interpretations of the people and world around us.

Online previews of this new training program on diversity and inclusion is available via our
website now.  Complimentary DVD previews are also available (via ground shipping).

Read more here:
http://www.rctm.com/9154.htm

To view information about additional diversity training resources, visit our
Diversity and Disability training catalogue:
http://www.rctm.com/diversitydisability.htm

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***HealthCare Toolkit***

Produced: August 2011

The assorted teaching clips in this 2-volume Toolkit -- pulled from some of the healthcare industry's best interpersonal skills training videos -- can be used to build these core competencies. The training needs in healthcare organizations can change on any given day. In some cases, a topic requires a fully facilitated classroom-training event and in other situations there is only enough time for a quick meeting or lunchtime learning session. In either case, when you gather people together for learning on interpersonal skills, it's helpful to include video examples. Video clips bring training and teaching to life. They help emphasize ideas and lessons, and promote discussion.

An online preview of this new healthcare training program is available via our
website now.  Complimentary DVD previews are also available (via ground shipping).

Read more here:
http://www.rctm.com/9150.htm

To view information about additional healthcare training
resources, visit our Healthcare Industry training catalogue:
http://www.rctm.com/Products/industryspecific/healthcare.htm

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***Meetings Bloody Meetings 2012 (with John Cleese)***

Produced: 2012

This training resource will...
Enable people to organize and chair meetings that are more effective and more motivating for those who attend.

"I've got to go to a meeting."

It's a phrase that makes most people's hearts sink. It echoes with boredom, frustration and a general waste of valuable time. And yet, we all know you can't manage without meetings. A team isn't a team unless we all get together to discuss problems, share ideas and come to decisions. And while they continue to take place "face to face" we are increasingly using technology to meet with colleagues online as "virtual teams".

The answer of course is to have efficient, effective and productive meetings but we all know that's easier said than done. A recent survey revealed that 49% of managers felt they were wasting at least 3 hours a week in meetings. And 21% believed that 4 out of 5 meetings were a total waste of their time.

Indeed, a meeting is often the only time the whole team comes together and is the only place where the leader is seen as a leader rather than "the official" individuals report to. If they feel their time has been wasted, they lose respect not just for the leader but also for the wider organization that put that leader in place.

However many leaders aren't even aware that running meetings is a teachable, learnable skill. But of course, it's not a gift, it's a technique. In fact, a technique with five key elements that apply to both face to face and virtual meetings. These five elements supply the framework of the most popular program ever and one of the most widely used training videos of all time.

Learners will come away with the ability to better prepare, structure, manage and control effective meetings.

John Cleese returns in the classic role of the Judge and demonstrates how the rules for running a meeting parallel those of a court.

An online preview of this new meeting training program is available via our
website now. 

Read more here:
http://www.rctm.com/9167.htm

To view information about additional meeting training
resources, visit our Meeting Planning catalogues:
http://www.rctm.com/Products/meetings.htm

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***Wrong Way Right Way: Ethics Cases***

Produced: 2012

Many organizations today are incorporating humor into their corporate ethics training to engage their employees, improve retention, and reinforce ethical practices.

Follow the trend and inject refreshing laughter into your ethics training with the help of "Wrong Way Right Way: Ethics Cases". Skip the dry-lecture format and use the program's humorous video snippets to show employees the "wrong way" and "right way" of handling 17 common ethics issues.

An online preview of this new ethics training program is available via our
website now.  Complimentary DVD previews are also available (via ground shipping).

Read more here:
http://www.rctm.com/9164.htm

To view information about additional ethics training
resources, visit our Ethics training catalogue:
http://www.rctm.com/Products/ethics.htm

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***Harassment: Sex, Religion and Beyond - Manager and Employee versions***

Produced: 2012

Keep your mandated training fresh with these all-new dramatic videos and guides.

Every employee needs to understand one basic truth: a respectful workplace is more pleasant and more productive for everyone.
 
This new training program brings this message home, showing that bad behavior is not OK-- whether it applies to sex, religion, or anything beyond ... whether it actually crosses the line into illegal harassment or not.
 
In a series of compelling stories, this broadcast-quality film explains the law. But it also captures the imagination and personalizes the value of inclusiveness by showing the potential harm that can be caused by unwelcome conduct. The Employee Version focuses on their responsibility to take action if employees experience or witness inappropriate behavior -- either asking for help or speaking to the harasser directly if they feel comfortable doing so.
 
Examples of bad behavior:
- Social media allows an embarrassing photo to make the rounds in a hospital.
- Two guys on a city crew mistreat a "less macho" coworker.
- Friction in a restaurant kitchen leads to insults for a busser from another country.
- A religious coworker is excluded on a construction site.
- A client puts pressure on a company rep for a "quid pro quo" exchange.
- Two colleagues are offended by the inappropriate dress and flirtatious behavior of their coworkers.
- Retaliation takes a subtle form but is no less against company policy -- and against the law.

Our attorney moderators, Stefanie Schaeffer and Greg Dehm, provide commentary on these stories and discuss the issues frankly and openly.
 
We fully expect viewers will take to heart the positive message of this film -- that everyone shares in the responsibility to maintain a civil, respectful workplace. And this makes going to work better for everybody!

An online preview of this new harassment training program is available via our website now.

Read more here:
http://www.rctm.com/9168.htm

To view information about additional harassment training
resources, visit our Harassment and Respect training catalogue:
http://www.rctm.com/Products/harassment.htm

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***Slips Trips and Falls in Construction Environments***

Produced: 2012

Most employees don't give much thought to the prospect of slipping, tripping or even falling on the job. Yet these types of accidents account for more workplace injuries annually than any other accident category. Many of these injuries can be disabling... or even fatal. And because there is so much material, so many tools and pieces of equipment, and so much in the way of partially completed work, construction sites can be a virtual maze of slip, trip and fall hazards.

These training products on "Slips, Trips and Falls in Construction Environments" show employees the types of situations on construction sites that can lead to slips, trips and falls, and what they can do to avoid or prevent these accidents. Topics covered in these products include:

- Center of gravity and balance.
- Trips and slips.
- Walking surfaces.
- Housekeeping and maintenance.
- Footwear.
- How to fall properly.
- Personal protective equipment.
-And more.

The DVD versions of the programs are divided into 2-3 minute "chapters", so the programs can be shown in their entirety in a single session, or individual chapters can be used as the basis for a number of 10-15 minute "Tailgate Meetings" or "Toolbox Talks."

Read more here:
http://www.rctm.com/9174.htm

To view information about more safety training programs for the construction industry, visit our
Construction Industry training catalogue:
http://www.rctm.com/Products/industryspecific/constructionindustry.htm

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There are several more new programs that have been released in last few months.  These can be found on our website at the new releases tab  (http://www.rctm.com/new-release.php).  We have not listed them all in this email, as we don't want to overwhelm you with too much information at one time.

Remember these programs can be licensed for on-line streaming as well as purchase for class room live training use. Please call me at 1-800-488-0319 or email me to discuss these programs or any other training needs you may have.  We are always ready to help you.

Happy Spring, 
Walt Richardson, President

The Richardson Company Training Media 
"The Training Source" 
http://www.rctm.com 
email:  WaltRichardson@rctm.com  
Voice:  1-800-488-0319 or 253-582-2911 
Fax: 1-253-588-0815 
Mailing address: 13 Creekwood Ln SW, Lakewood, WA 98499, USA