• Newsletter
• Digital Distribution
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The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911

Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499
Contact Us

Privacy Policy

Because The Richardson Company is committed to protecting our customers' privacy, we agree to disclose the following practices:

What personally identifiable information RCTM collects.
How RCTM uses the information.
With whom RCTM may share user information.
What choices are available to users regarding collection, use and distribution of the information.
What types of security procedures are in place to protect the loss, misuse or alteration of information under RCTM's control.
How users can correct any inaccuracies in the information.
If users have questions or concerns regarding this statement, they should submit an email to rctm@rctm.com.

Information Collection
The Richardson Company is the sole owner of the information collected on the RCTM.com web site. RCTM collects information from our users at several different points on our web site.

Contact Forms
We request information from the user on our contact form. A user must provide contact information (such as name and email). This information is used for response purposes.

My Account
In order to streamline our customer's checkout process we require users to create an account for use only with the The Richardson Company Training Media web site. This information is collected to avoid having to enter your information each time you place an order with us.

Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

By setting a cookie on our site, users do not have to log in a password more than once; thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site.

Log Files
Like most standard web site servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Communications from the Site
Newsletter / Product Specials
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our user.s privacy we provide a way to opt-out of these communications.

Service Announcements
On rare occasions it is necessary to send out an announcement that is strictly service related. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Sharing
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

Choice/Opt-out
Where applicable, users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for information.

Users who no longer wish to receive our newsletter and/or promotional communications may opt-out of receiving these communications by unsubscribing using links provided in the email or by email at rctm@rctm.com.

Links
This web site contains links to other sites. Please be aware that we, The Richardson Company Training Media, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

Security
This web site takes every precaution to protect our users' information. When users submit sensitive information via the web site, their information is protected both online and off-line.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected. Finally, the servers that store personally identifiable information are in a secure environment.

If users have any questions about the security at our Web site, users can send an email to rctm@rctm.com

Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can usually be done by emailing our Customer Service Department at rctm@rctm.com.

Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement on our homepage or other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email.

Contact Information
If users have any questions or suggestions regarding our privacy policy, please contact us at rctm@rctm.com
:

The Richardson Co. Training Media
Phone: 1-800-488-0319
Fax: 1-253-588-0815
Countries outside the USA or Canada should call (USA) 1-253-582-2911

Mailing Address:
13 Creekwood Ln SW
Lakewood, Washington 98499