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Motivate your employees to be more innovative, responsive and committed than ever before! In this intriguing and inspiring case study based program, Tom Peters is your host and guide for a far-ranging, behind-the-scenes investigation of phenomenally successful organizations. In the boardrooms, think tanks and training centers of a wide range of the world's best-run companies, you'll see how "Quality" and "Customer Service" have truly become a way of life. 88 minutes.