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Let's Talk . . . Telephone Tactics for Better Business (video and CD) Product Reviews
This information was left by past customer purchases to help inform yours.
The business world has changed tremendously in the past 50 years. So have many of the ways businesses communicate. Despite advancing technology, however, one communication tool remains a constant: the telephone. Using it competently and courteously is vital to customer and client satisfaction. This two-part series is designed to help students and professionals improve their telephone skills and understand the impact that both good and bad phone etiquette can have on the bottom line of any business. A teacher’s guide is included with both programs.