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CONFLICT RESOLUTION STRATEGIES: Five Ways to Manage Conflict Product Reviews
This information was left by past customer purchases to help inform yours.
Managing conflicts is a critical skill for any employee, leader or manager. The Conflict Resolution Strategies video program is designed to assist the trainers teaching this skill. The purpose of this training module: To build the ability to identify the real problem, control emotions and deal with the conflict in a dignified manner, which can only be beneficial to all parties involved. By answering the two basic questions, five logical strategies for solving conflicts have been defined. Five action-packed vignettes are used to clearly illustrate each of them.