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89 Learning Points for Coaching Call Center CSR's Product Reviews
This information was left by past customer purchases to help inform yours.
The traditional role of the call center “supervisor” is a thing of the past. Being an effective “coach” is fast becoming the most valuable asset you can offer your employees, call center and organization. This interactive training guide is designed for those responsible for the ultimate success of the call center. It is packed with tips and strategies that will help you do your job better and continuously coach your customer service representatives (CSR’s) to improve their skills and the level of service they provide.