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Harassment & Respect Training Programs

• Sexual Harassment in the Workplace: It's Not Enough to Know Better
• It's Not Just About Sex Anymore: Harassment & Discrimination in the Workplace
• PATTERNS

Communication Skills

• Dialogue - Now Youre Talking!
• M.E.E.T. on Common Ground: Speaking up for Respect in the Workplace
• Dealing with Conflict

Diversity Training Programs

• HOW TO DEAL WITH CULTURAL DIVERSITY IN THE WORK PLACE--Revised!
• CLOWN
• Just Be F.A.I.R. Diversity Training Package

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Alphabetical Title Listing

Search alphabetically by title for training videos, safety posters and other training media.

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Product Title Listing

California Operating Rules for Industrial Trucks- Poster

This poster complies with the Operating Rules for Industrial Trucks to meet this regulation for the State of ...

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Call Center Challenges - Discussion CatalystTM Program

Perfect for ALL customer contact employees. Eight wrong-way vignettes put your class in charge of determining what went wrong and how each customer interaction should have been handled. ...

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Call Center Management Manual (with CBT option)

This course give students an overview of inbound call centers, managerial roles, and technologies that affect call centers. The course teaches students how to establish a call center, identify the call center managers' typical responsibilities, and ...

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Call Center Manual (with CBT option)

This ILT Series course teaches students how to identify what challenges come from the situation, the caller, and the environment. Students will learn about the guidelines for providing excellent service and fulfilling the customers' needs. The ...

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Call Center Success: 50-minute series book

Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch ...

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Call To Order: Converting Telephone Inquiries Into Sales

If your organization instructs customers to "call our toll free hotline," "call direct" or simply "call us," then your inbound staff must know how to take full advantage of incoming calls. Using proper telephone behavior, upselling and there by ...

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CALM EFFECTIVENESS with Dr. Robert K. Cooper

Excelling During Challenging Times (22 ...

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Calming Upset Customers: 50-minute series book

Every organization has its upset customers. Successful organizations know how to listen to their upset customers (or clients, guests, patients, passengers, members or students) and satisfy their concerns. This book outlines what works and ...

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Calming Upset Customers: 50-minute series book

Customers can make or break a business. Knowing how to resolve a conflict quickly and professionally can make a big difference in how employees perform their jobs and how customers feel about your ...

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Campus Visitor: Guest or Intruder?

With Jesus Villahermosa, Jr. Prepare your staff to effectively handle a campus intruder contact. Topics include: identification of a potential intruder, proper techniques to safely contact a campus guest, hand signs to call for assistance, ...

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Can You Help Me II? complete retail sales training program

If your employees havent experienced it already, the day will come when they will lose a sale. Maybe they didnt know their product as well as they could, they werent as friendly as they should have been, or perhaps the customer just didnt like ...

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Can You Spare a Moment?(Revised): The Counselling Interview

This new version of Can You Spare a Moment? with John Cleese focuses on developing counseling skills for ...

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