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Product Title Listing
- QMR Training Scenes Library
- The QMR Training Scenes Library consists of 7 Volumes of training dramatizations addressing a variety of workplace issues.
The QMR Training Scenes Library is a flexible, powerful and versatile tool. Each scenario can be plugged into an existing ...
- Quality At Work: A Personal Guide to Professional Standards
- A Fifty-Minute(TM) Book
Professional results are based on high personal quality standards. This self-study book explains why personal quality standards are essential and establishes guidelines to help you develop and apply them on the ...
- Quality Control in Food Technology
- Although it is a crucial aspect of modern food technology, quality control may also be the biggest challenge for any food-producing company. This program identifies quality standards that exist in various parts of the world, explores ways of ...
- Quality Customer Service: 50-minute series book
- Help every employee provide excellent customer service. This book describes the numerous factors, operational and personal, that all combine to create a winning environment.
Understand customers' needs
Manage difficult customers
Transmit a ...
- Quality Interviewing, 3rd edition: Fifty-Minute(TM) Book
- Avoid the seven unforgiveable mistakes of interviewing. Use this concise, quick-read book to help you master the interviewing process--and make sound hiring decisions you won't regret. You'll learn how to easily assess strengths, and weaknesses, ...
- Quality Leadership 3rd Edition: Standards of Leadership Behavior
- Would you like to really know how to empower employees to take greater charge over their careers? To teach employees how to take more responsibility for their performance appraisals? To delegate work to employees? ...
- Quality Management Manual with CBT option
- This course teaches students the fundamentals of quality management, the costs of quality, and how to achieve quality through customer orientation. Students will learn how to achieve daily quality management, identify variation in processes, control ...
- Quality Service - In the Public Sector
- Employees will see that excellent customer service in the public sector doesnt have to be a ...
- Quality Supervision for Industry
- Teach your industrial supervisors the right mix of skills and attitude. ...
- Quality Through People: The Wallace Company, Vol. 1 - In Search of Quality Series
- WHAT'S IT ALL ABOUT
Quality Through People looks at the important role Malcolm Baldrige Award Winner, Wallace employees played in stimulating a quality-based corporate turnaround. Wallace created Baldrige Award-winning quality in 1990, changing ...
- Quality Through Systems
Motorola and the Goal of Six Sigma, Vol II
In Search of Quality Series - Quality through Systems looks at Malcolm Baldrige Award Winner, Motorola's most ambitious renewal strategy to date: total customer satisfaction through improved ...
- Quality: You Don't Have To Be Sick To Get Better - Bring Elusive Quality Concepts To The Individual
- Bring elusive quality concepts to the individual level.
This dramatic program by international quality expert Dr. Richard Chang shows employees how their personal actions can make a huge difference throughout their entire organization and ...
